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Austria Haus Fees & Policies

Austria-haus hotel lobby

 

Resort Fee Policy

To enhance our guests’ enjoyment and convenience, Austria Haus Hotel delivers a complete array of thoughtful amenities and services under a single daily resort fee payable in addition to the room rate:

Winter Resort Fee: A $45 daily charge per room provides for the following amenities and services for two individuals:

  • Valet parking for one vehicle during the course of the lodging stay
  • Daily continental breakfast
  • Local and national newspapers
  • Slopeside ski storage
  • Snowshoe usage
  • Unlimited wireless internet access in guest rooms and throughout property
  • Guest computers, printing, faxing, and copying services
  • Coffee, tea, in-room filtered water, and daily afternoon treats
  • DVD lending library
  • On-property fitness room, streamside heated pool and hot tub, and access to the full-service RockResorts Spa and Fitness Center at The Lodge at Vail
  • Use of pool deck grill
  • Postcard mailing

Summer Resort Fee: A $30 daily charge per room provides for the following amenities and services for two individuals:

  • Valet parking for one vehicle during the course of the lodging stay
  • Daily continental breakfast
  • Local and national newspapers
  • Unlimited wireless internet access in guest rooms and throughout property
  • Guest computers, printing, faxing, and copying services
  • Coffee, tea, in-room filtered water, and daily afternoon treats
  • DVD lending library
  • On-property fitness room, streamside heated pool and hot tub and access to the full-service RockResorts Spa and Fitness Center at The Lodge at Vail
  • Use of pool deck grill
  • Postcard mailing

Extra Person Charges

Nightly room rates and Resort Fees are quoted based on double occupancy. The charge for additional room occupants is $25 per person per night.

Payment of the Resort Fee

Please note that some third party booking channels, such as Expedia and Priceline, may not collect Resort Fees at time of booking. In these situations, the full Resort Fee will be collected at check-in. If you have questions about the Resort Fee, please contact us at 970-754-7850.

Our Commitment to the National Forest

Austria Haus Hotel has partnered with the National Forest Foundation to support projects that improve and enhance the White River National Forest. As part of this initiative, a voluntary donation of $1 per room for each night of your stay will automatically be added to your bill. 100% of your contribution will be forwarded to the National Forest Foundation. For every dollar contributed by guests, the National Forest Foundation will invest $1.50 in on-the-ground conservation. If you do not wish to make this contribution, simply let the front desk staff know and it will be removed from your bill immediately.

Tax Information

A 9.8% lodging, state, and local tax applies to all nightly guestroom rates, Resort Fees, and room charges. This tax is subject to change without notice.

Check-in and Check-out Times

Check-in begins at 4 p.m.

Check-out must be completed by 11 a.m.

Guarantee Policy

We make every effort to grant special requests made by our guests; however, Austria Haus Hotel cannot guarantee any specific room, floor or location for your stay.

Pet Policy

Pets are not permitted in guest rooms or the common areas of the property.  Please contact our staff for nearby boarding options.

Smoking Policy

Smoking of any type is not prohibited in guest rooms, common areas, and the outdoor balconies, grounds and pool deck areas of the property.

Forms of Payment

Austria Haus Hotel accepts American Express, Visa, MasterCard, Discover, and Diners Club credit cards. We also accept cash and travelers checks.

 

Deposit and Cancellation Policies

Non-Holiday Winter Deposit & Cancellation Policies:

  • Applicable for the Arrival Dates: Nov. 18, 2016 - Dec. 24, 2016; Jan. 2, 2017 - Feb. 16, 2017; Feb. 20, 2017 - Apr. 23, 2017
  • A 10% non-refundable deposit is due at the time of booking. Full payment is due 30 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
  • Final payment will be applied to the credit card at that time unless another form of payment is received.
  • Reservations booked within 30 days of arrival will require full payment at the time of booking

Holiday Winter Deposit & Cancellation Policies:

  • Applicable for the Arrival Dates: Dec. 25, 2016 - Jan. 1, 2017
  • Applicable for reservations arriving from December 25 through January 1:  A 25% non-refundable deposit is required at the time of booking.
  • Full payment is due and non-refundable 45 days prior to arrival and will be applied to the credit card at that time unless another form of payment is received.
  • Reservations booked after November 1st will require full payment at the time of booking.

President's Day Deposit & Cancellation Policies:

  • Applicable for the Arrival Dates: Feb. 17 - 19, 2017
  • Applicable for reservations arriving from February 17-19:  A 25% non-refundable deposit is required at the time of booking.
  • Full payment is due and non-refundable 45 days prior to arrival and will be applied to the credit card at that time unless another form of payment is received.
  • Reservations booked after January 5th will require full payment at the time of booking.

Summer Deposit & Cancellation Policies:

  • Applicable for the Arrival Dates: Apr. 24, 2017 - Nov. 17, 2017
  • Deposit: In spring, summer and fall seasons - $50 deposit will be taken at the time of booking as a non-refundable deposit. The remaining balance plus tax will be charged to the credit card on file 48 hours prior to your arrival date. Cancellation: In spring, summer, and fall seasons, cancellation outside 48 hours to your arrival date will result in a forfeiture of the $50 deposit. Cancellation within 48 hours of your arrival date will result in full forfeiture of the entire reservation value plus tax.

Travel Insurance

We strongly recommend the purchase of travel insurance to protect your vacation from unforeseen circumstances that may prevent you from traveling. Austria Haus Hotel is proud to offer travel insurance through TravelGuard. Please contact us if you are interested in adding TravelGuard protection to your vacation.

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RESERVATIONS

RESERVATIONS | HOTEL 970-754-7850
Austria Haus, 242 East Meadow Drive, Vail Colorado
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